Information about your file
You only need your social insurance number and telephone access code to obtain information on your file. This five-digit code is indicated on the “Important Note” sheet, which is sent to you every month.
If you have just submitted your application, please note that you will receive a notice of decision by mail within five working days following receipt of all the documents essential to the evaluation of your application.
Online services are available. They will give you access to decision notices or information related to your application. You can also set up your account to receive email alerts when the Department files a communication.
How to register for direct deposit
To sign up for the direct deposit, you must provide the payer with your bank details. These coordinates work like a GPS on the Canadian payments highway; they guide every payment from the payer’s account to yours.
Your bank details are usually found on the line of numbers printed at the bottom of your checks.
If you don’t have a check or need help, contact your financial institution. Simply explain that you want to sign up for direct deposit and you will be provided with the necessary information.
The payer may also ask you for a void check to verify the accuracy of the information you provide. It is not dangerous to give him such a check to allow him to carry out these checks, but, to protect yourself against fraud, be sure to write “void” on the front of the check, in ink, and not sign it.
Direct deposit is a quick and easy way to receive the amounts to which you are entitled.
By signing up for direct deposit, you
- receive on a fixed date, directly in your bank account, the sums to which you are entitled;
- have immediate access to the sums deposited;
- avoid delays related to holidays, delays or the loss of your cheques;
- save time by avoiding travel.
Request for review
Review is a right enshrined in the Individual and Family Assistance Act. In the event of disagreement with a decision made under the Act, it allows for a new assessment of the decision made.
Rights, remedies and obligations
Recipients have certain rights related to the provision of services by the Ministry of Labour, Employment and Social Solidarity.
In addition to these rights, there are obligations that must be respected. You always have the obligation to notify us immediately of any change in your situation. Any breach of these obligations may affect your eligibility for a program. It may also affect the amount of financial assistance you receive.
You have not declared your real situation?
The Ministry of Labour, Employment and Social Solidarity may consider reducing your benefits or even stopping payment.
In this case, you will receive a written notice of 10 days during which you can make comments or provide documents relating to your situation.